Welcome to Glencore's Community Complaints Platform. We would like to make you aware of the following process which will be adhered to once we have received your complaint.

Step 1:

The complaint is referred to the relevant Community Superintendent and loaded onto our system.

Step 2:

We will acknowledge your Complaint or Incident within 72 hours (three days) of receipt by the Community Department through your preferred method of communication; and

Step 3:

We will start investigating your Complaint or Incident and provide final feedback within a 30-day period. A formal response will be furnished to yourself at this stage. If we are unable to provide feedback within the specified 30-days period, you will be notified accordingly.